Last updated: September 16, 2026
30-day return requests
You have 30 days after receiving your order to request a return. Eligible items must be unopened, unused, in their original packaging, and in the condition received. Please include your order number or proof of purchase.
How to request a return
Email hello@getgatedrop.com before sending anything back. If approved, we will provide the return address and instructions. Do not send returns to our mailing address unless instructed. Unapproved returns may not be accepted.
Return shipping
For a change-of-mind return, you are responsible for return shipping costs. Original shipping charges are non-refundable unless required by law or agreed as part of resolving an error on our end. We do not provide prepaid labels for change-of-mind returns.
Opened products and exclusions
For health, safety, and quality reasons, opened gummy products are not eligible for change-of-mind returns. Used apparel, final-sale items, promotional items, sale items, and gift cards are not eligible for change-of-mind returns. These exclusions do not limit your rights regarding defective, damaged, or incorrectly supplied goods.
Damaged, defective, or incorrect items
Inspect your order when it arrives and contact us promptly with your order number and photos of the issue. We will review the circumstances and arrange an appropriate resolution, which may include replacement or refund. Contact us even if the packaging had to be opened to discover the problem.
Refund processing
We will notify you after receiving and inspecting an approved return. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit. Contact us if more than 15 business days have passed since approval.
Exchanges
We do not offer direct exchanges. Request a return for an eligible item and place a separate order for the replacement you want.
Subscriptions
Canceling Auto-Restock stops future orders but does not automatically refund an order already processed. Each delivered order is subject to this policy. Manage future deliveries through your account or contact us for help.
Your statutory rights
This policy does not limit mandatory consumer rights. Where a statutory cancellation period applies, including applicable European Union withdrawal rights, those rights and any lawful exceptions take precedence.
Contact
GateDrop, Inc.
PO Box 844, Contoocook, NH 03229, United States
hello@getgatedrop.com
(844) 327-9971